Following the devastating earthquake in Nepal we would like to provide the following information:
A major earthquake occurred at 11.45 local time on 25 April in Nepal. The epicentre was 81kms west of Kathmandu. Aftershocks are continuing, and a smaller earthquake occurred at around 13.00 local time on 26 April. There has been extensive damage to buildings. There are reports of avalanches in the Macchaputre and Everest regions.
As at the time of this posting - 27 April - the FCO advise against all but essential travel to the whole country.
Customers currently in Nepal
If you have been injured as a result of this event and require assistance please contact the 24 hour emergency medical service:
Telephone: +44 20 7183 3751
If you are a family member of one of our customers and you have concerns on the wellbeing of your relative please call the 24 hour Emergency Medical Assistance Service.
If you are in a safe place and are uninjured, you should stay where you are until it is safe to leave. You should follow any advice provided by the local authorities. If you can leave Nepal safely then we advise that you should do so.
If you are a British national currently in Nepal and wish to inform the Foreign and Commonwealth Office (FCO) of your whereabouts the FCO have advised that you should contact them by:
Further information can be found on the FCO website: www.fco.gov.uk
Customers who have purchased a policy before 25 April but have not begun their trip/customers currently travelling and due to go to Nepal