News

New Online Travel Wallets

18/06/2020

We’ve just launched our new travel wallet – the secure, online vault for your important documents.  Included as part of our travel insurance schemes, our customers can:

• Access their Travel insurance documents & services
• Immediately contact our emergency assistance & claims teams
• Submit claims online
• Securely upload copies of passports, driving licences, and other important documents Keep key contacts for your trip(s) close to hand without cluttering your phone

Support for customers when they need it most is what we do best. To find out more, contact Sam O’Connor at soc@mstream.co.uk

Helpful information when trying to obtain a refund

27/05/2020

Refunds for holidays information and where to go for help.

23/04/2020

Information to help get a refund for your holiday.

Global Flying Update 08/04/2020

08/04/2020

Service Update - 06/04/2020

06/04/2020

Service Update 06/04/2020

Coronavirus - COVID-19 Service Update

17/03/2020

A Service Update 17th March 2020

Advice to Consumers regarding the Financial Failure of FlyBe

05/03/2020

If your Millstream Travel Insurance Policy includes Financial Failure Protection (FFP) the following is the advice for policyholders in the event of making a claim. The FFP is supplied by International Passenger Protection (IPP).

Coronavirus - COVID 19 - Payment Card

03/03/2020

For information regarding Coronavirus and how it affects your payment card travel insurance policy, please read the following document.

Coronavirus - COVID 19 - Employee Benefits

03/03/2020

For information regarding the Coronavirus and how it affects your employee benefit travel policy, please read the following document

Coronavirus - COVID 19 - Retail Travel

03/03/2020

For information on Coronavirus and how it affects your travel insurance policy, please read the following document.