Millstream perceptive underwriting

Faces and names…

 

We work hard to build a team with the mix of talents that will serve you well.

The lined faces are testimony to years of hard-earned experience balanced by the flush of youthful exuberance.  We’ve brought in some younger people too!

Please contact any of us to discuss your next opportunity or if you’re interested in being part of our story.


Roberto Amati

Roberto Amati  

Managing Director, Millstream Underwriting

T: +44 (0) 207 626 2381
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Rob joined Millstream in August 2018 with 20 Years’ experience in the financial services sector in a variety of leadership, sales and underwriting roles. Prior to joining Millstream he spent 10 years at RSA working in the regional commercial insurance market.

Paul Miller

Paul Miller  

Director of Underwriting - Marine

T: +44 (0)203 693 9362
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I have worked in the Lloyd’s market since 1977 and have been a leading underwriter within the yacht market since 1985.

I have specialised in the Yacht and Marine Trade/Leisure Industry over the last 35 years and have been both Chairman and Deputy Chairman of the Yacht Advisory Committee and Vice Commodore of Lloyd’s Yacht Club.

I previously sat on The London Joint Hull Committee for 8 years and also Chaired the International Union of Marine Insurers Inland, Fishing vessel and Yachts (IFY) Committee for a number of years.

I continue to speak at many International Conferences and have previously spoken at IUMI, the Global Superyacht Forum, the Asia Pacific Superyacht Conference, The World Marina Conference and Chaired the Future of Superyachts Conference for over 5 years.

Daniel Shacklock

Daniel Shacklock  

Senior Underwriter - Marine

T: +44 (0)203 693 9365
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Charlotte Lovett

Charlotte Lovett  

Binder Manager and Underwriter - Marine

T: +44 (0)203 693 9364
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Steven Baker

Steven Baker  

Claims Manager - Marine

T: +44 (0)203 693 9363
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Karen Weston

Karen Weston  

Senior Claims Adjuster - Marine

T: +44 (0)203 693 9361
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Karen joined Millstream following the acquisition of the MGA Marine portfolio from Hiscox in December 2020. She began her career in the London market in 1990, joining the school leaver’s programme of a Lloyd’s broker in the marine claims team, which provided a sound foundation of claims handling within both the Lloyd’s and Company markets. Since 1997, Karen has worked within the MGA environment, where her primary role has been to adjust and manage the claims on the ever developing yacht account, including the specialist race yacht facility, but with involvement across the wider Marine Trades account. As a cover-holder, she has forged excellent relationships with carriers, experts and brokers alike.

Outside of work; her family, time with friends, taking on the occasional challenge for charity, supporting Arsenal, kitchen discos, bike-rides, walks and fun with her son and the new puppy!

Paul Cockley

Paul Cockley  

Senior Underwriter

T: +44 (0)20 3019 1122
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Paul joined Millstream in June 2020 having spent 14 years in various underwriting roles across both the Lloyd’s and company market, underwriting a broad range of A&H risk including Corporate PA & Travel, Professional & Amateur sports, individual PA and retail travel.

Outside of work Paul is a keen cricketer and enjoys the rollercoaster ride of being a West Ham supporter.

Dan Hallmark

Dan Hallmark Cert CII  

Senior Underwriter

T: +44 (0) 203 011 5703
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Daniel joined Millstream in June 2017 and has 17 years industry experience, 12 years of which have been in Accident & Health. Having worked for both ACE and Aviva, Daniel has built up extensive knowledge of the A&H Affinity and Corporate markets within the UK.

Meet The Team - Dan Hallmark

Ian Groves

Ian Groves  

Senior Development Underwriter - Millstream Global Flying

T: +44 (0) 203 0191 120
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Ian joined Millstream following the acquisition of the Global Flying Services portfolio from Hiscox in December 2018. An acknowledged expert in Loss of Licence and Personal Accident classes, particularly for aviators, Ian brings a wealth of experience to the team having worked for more than 30 years in the London market.


Millstream Meet The Team Series - Ian Groves

Aaron Williams

Aaron Williams ACII  

Senior Underwriter

T: +44 (0) 20 3019 1105
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Aaron joined the underwriting team in June 2017 from Compass where he was Senior Underwriter for 5 years. With more than 12 years underwriting experience gained with insurers, MGAs and brokers, Aaron brings a rounded perspective and bags of Personal Accident, Travel and Life expertise.

Outside work Aaron is a football fan (a Gooner) and enjoys playing the guitar.

Jenny Gu

Jenny Gu Cert CII  

Development Underwriter - Millstream Global Flying

T: +44 (0) 203 0191 121
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Jenny joined the Millstream team following the acquisition of the Global Flying Services portfolio from Hiscox in December 2018.

A graduate of the University of Auckland, Jenny has gained underwriting experience over the last 5 years and brings a keen eye for detail with a passion for developing the business.

Meet The Team - Jenny Gu

Katie English

Katie English Cert CII  

Underwriter

T: +44 (0) 203 011 5646
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Katie added further expertise to our underwriting team in November 2016. Already qualified to Cert CII level, she brings several years of experience in a broking environment and a determination to continue to develop both her knowledge and our capabilities. Outside work she is a keen badminton player.

Meet the Team - Katie English

Ashleigh Henderson

Ashleigh Henderson Cert CII  

Underwriter

T: +44 (0) 20 3362 4409
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Ashleigh joined us in July 2016 bringing nearly 10 years of insurance & underwriting experience. Prior to joining Millstream Ashleigh was at Ageas in London where he spent 5 years as part of their underwriting team gaining expertise in UK Group and Individual Personal Accident, Business and Leisure travel risks.

Ashleigh now focuses on Employee Benefits Personal Accident & Travel schemes and Specialist UK Retail Travel schemes.

Meet The Team - Ash Henderson

Andrew Isherwood

Andrew Isherwood  

Head of Service Delivery

T: +44(0) 207 626 2443
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Andrew joined Millstream as Head of Service Delivery in October 2019. With more than 25 years experience, specialising in travel insurance, emergency medical assistance and claims handling, he is a great believer in the value that good service brings to customers in need and is responsible for delivering this across our business. Away from work, Andrew is an avid cricket fan.

Paul Lancaster

Paul Lancaster Cert CII  

Service Delivery Executive

T: +44 (0) 203 362 4415
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Paul joined Millstream’s Client Support and Operations team in 2007. Within his role he undertakes responsibility for liaison with the FCA and Financial Ombudsman Service. Prior to Millstream, he worked for 7 years in the UK travel insurance sector in both direct and broker driven travel teams. Paul has a BA in History from the University of Otago, New Zealand.​

Meet The Team - Paul Lancaster

Stephen Johnson

Stephen Johnson Cert CII  

Data & MI Analyst

T: +44 (0) 20 3362 4414
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Stephen joined Millstream in March 2019 into the Service Delivery Team having gained six years insurance experience at AXA where he worked in travel claim teams, with a particular focus on the use of data, technical claims review and ensuring best practice.

Outside work, Stephen is an avid motorsports fan and enjoys traveling.

Meet the Team

Robert Howley

Robert Howley  

Service Delivery Executive

T: +44 (0) 203 011 5620
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Robert joins Millstream from Axa having gained invaluable experience in their claims environment.

When not working in insurance Robert enjoys traveling, especially his visits to Vegas.

Meet The Team

Nicola Bugg

Nicola Bugg  

Financial Controller

T: (0) 203 362 4420
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Nicola joined Millstream in May 2019 as Financial Controller having gained initial experience with 5 years in an accountancy practice while qualifying as a Chartered Accountant.

Following qualification Nicola moved into the insurance world, working for 7 years at Willis Towers Watson and, most recently, Marsh & McLennan before joining the team.

Outside work Nicola enjoys the gym and travelling.

James Roome

James Roome  

IBA Technician

T: +44 (0)203 011 5743
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James joined Millstream in 2017 in an IBA Accounts Role within the Finance Team. His previous insurance experience is working for XChanging while studying Law at the University of Hertfordshire. He is also a trained Chef having been a Sous and Head Chef at a Gastro pub in St Albans.

Samantha O’Connor

Samantha O’Connor  

Project Manager

T: +44(0) 203 011 5614
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Sam has worked in the insurance industry for over 18 years with a project management and customer centric background, Sam has marketed new initiatives to existing and new clients, developed and launched new products and websites.

Sam has an extensive knowledge of the pre-existing medical travel insurance market and developed a screening system to risk assess medical conditions.

Outside of work Sam focuses her time on her young family and has become a master Lego builder and is happy supporting her daughters desire to be on the stage!

Meet The Team - Sam O’Connor

Martin Mills

Martin Mills ACII  

Non-Executive Chairman, Millstream Underwriting

T: +44 (0) 207 626 2414
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​Martin has over 30 years insurance industry experience. He developed Millstream to become a leading affinity accident & health insurance provider in the UK, insuring in excess of 500,000 people every year. Prior to establishing Millstream, Martin spent 11 years at Home and Overseas Insurance Company with responsibility for the sales, development and underwriting teams.
Martin is Chairman of the Travel Insurance Industry Committee.