“Following a complete revision of the travel component of our high net worth household insurance product, AXA ART chose to work with Millstream as a partner whose values are aligned with the AXA ART ethos of providing outstanding service and flexibility to our clients. It was clear from the start that Millstream, with their extensive travel and high net worth expertise, was an excellent fit to meet this requirement and would be able to tailor a solution to meet the demands of AXA ART’s clients.
Since inception of this relationship in 2017, everyone at AXA ART has been very impressed with the Millstream team and the time they have devoted to understanding AXA ART and our clients. Millstream has been a real pleasure and very straightforward to deal with.”
CEO AXA ART Northern Europe, Middle East, Asia & Managing Director AXA ART Europe Limited
Howden has worked with Millstream for many years as a provider of an important component to our Employee Benefit programmes.
We find them to be a flexible partner committed to a long-term outlook and responsive to balancing the needs of ourselves and our clients with their own. We enjoy an open dialogue both on future product developments and on everyday operational matters be it claims or underwriting service. They operate with integrity and understand what it takes to be successful in a very competitive environment.
Managing Director Employee Benefits, Howden Insurance Brokers
“The True Traveller has been dealing with Millstream since early 2015.
It was apparent from the start that we were dealing with a very different sort of insurer, in as much as Millstream had a very pragmatic and commercially minded approach to our scheme. Having the advantage of being a Managing General Agent, decisions which may take others some time to come to a conclusion on, Millstream demonstrated that they were able to turn around very quickly indeed.
In the time we have been a client of Millstream, the support and advice from them has been invaluable, and Simon and his team at Leadenhall Street have contributed greatly to our success”.
“Faced with challenges from the incumbent underwriter of an existing portfolio of business, we set about finding an alternative insurer that was capable of delivering what we and our clients needed, over both the short and longer-term.
From the off, Millstream was receptive, contributing thoughts and ideas. Whilst individual elements of the portfolio were not necessarily ideal, they recognised the bigger picture and quickly moved from concept to cover within a few weeks. They have participated in client meetings as well as programme design ticking all the boxes presented to them as well as the important pricing one”.
Our customer, a Swedish national living in the UK, badly fractured her knee whilst holidaying in Panama.
Having arranged for immediate treatment, we arranged for our customer to return on a business class flight to allow for elevation of the leg, assisting her recovery as well as giving greater comfort.
What’s more, in the absence of family support in the UK we flew her back to Sweden despite the policy terms so that she could make a full recovery as quickly as possible.