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Wild Fires - Greece - Guidance

The recent wildfires in southern Greece, including close to Athens, have sadly resulted in loss of lives and significant local disruption.

Most visits to Greece, including Athens, however are unaffected.

The Foreign and Commonwealth Office has advised that ‘You should keep up to date with local media reports and follow the advice of the Greek authorities in affected areas. If you’ve been affected by the wildfires and need consular assistance, you can call the British Embassy in Athens on +30 210 7272 600. If you’re in the UK and worried about a British national in Greece, call the FCO on 020 7008 1500.'

Recognising the FCO commentary, Millstream Underwriting's advice to policyholders is:

Speak to your carrier for updated travel information before travelling to the airport or point of international departure. If you are in the area please follow the advice of the local authority.

If you have been forced to curtail your trip as a result of this event, speak with your tour operator or travel provider in the first instance regarding any payment you may be entitled to. If you have any pre-booked travel, accommodation or unused excursions that cannot be refunded by the tour operator or travel provider, please refer to the policy wording and submit a claim as outlined. We will not entertain any claims submitted for travel arrangements made on or after 23rd July 2018 and/or where a policy has been purchased after this date.

If you have not yet travelled and cannot as a result of this incident, please contact your tour operator or travel provider for a full refund. If your travel company cannot refund your money, ask them to rearrange your holiday destination or date. We will not entertain any claims submitted for travel arrangements made on or after 23rd July 2018 and/or where a policy has been purchased after this date.

If you choose to cancel your trip of your own accord, your policy will not cover you for any cancellation costs that you may incur.

If you have bought a single trip policy and cannot now travel due to suspension/cancellation of transport services and are not submitting a claim, Millstream Underwriting will refund your policy premium in full. Please apply in the first instance for this refund to the company that issued your policy.

If you have bought a single trip policy and would like to travel to another destination or on another date, please contact Millstream Underwriting so that we can make the appropriate changes for you.

Where your policy provides access, do log into 360 Assistance for current information and to receive regular updates.  You’ll find full details in your policy booklet.

If you have any questions surrounding policy cover and our approach to this event, please call us on 0330 660 0597

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