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Thomas Cook - Collapse - Guidance

Thomas Cook – 23/09/19

On 23rd September 2019, Thomas Cook has confirmed that all the UK companies in its group have ceased trading.

As a result, all holidays and flights provided by these companies have been cancelled and are no longer operating.

The Government and the Civil Aviation Authority are now working together to do everything they can to support passengers due to fly back to the UK with Thomas Cook between 23rd September 2019 and 6th October 2019. Depending on your location, this will be either on CAA-operated flights or by using existing flights with other airlines.

If you are already abroad you will find all the information you need about your arrangements to get home on the website below:

www.thomascook.caa.co.uk


Millstream Underwriting's advice to policyholders is:

  • If you are currently abroad and were flying back to the UK with Thomas Cook, the Civil Aviation Authority are providing new flights to return you to the UK. Depending on your location, this will be either on CAA-operated flights or by using existing flights with other airlines. The Civil Aviation Authority where possible are aiming for these to be as close as possible to your original return time and date. Different repatriation arrangements are being made for different locations, so please check your new flight back to the UK pages via the above website to find details of your new flight. In a small number of cases, passengers may be asked to book return flights on existing flights with other airlines and claim the cost of this back from the Civil Aviation Authority.  
  • If you booked directly with Thomas Cook Airlines and paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information. Similarly, if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules.
  • If you booked your ticket through an airline ticket agent, you should speak to the agent in the first instance especially if you are still abroad. They may have provided travel insurance that includes Scheduled Airline Failure Insurance (SAFI) or taken out their own SAFI cover which will enable them to refund or cover the cost of a new ticket to get you home if you are currently abroad.
  • If your policy includes Scheduled Airline Failure Insurance (SAFI) or End Supplier Failure Insurance (ESFI) which will cover the Financial Failure of either the Airline or other End Supplier, you should contact International Passenger Protection Limited in order to make a claim, using the following details:

    IPP Consumer Claims at Cunningham Lindsey
    Oakleigh House
    14‐15 Park Place

    Cardiff
    CF10 3DQ

    Telephone: +44 (0)345 266 1872
    Email: Insolvency‐[email protected]
    Website: http://www.ipplondon.co.uk/claims.asp

    Please note in the first instance you will be expected to refer to your Bank or Credit Card provider as outlined above. If you are unsuccessful then please obtain refusal confirmation as part of your claim.

If you have any questions surrounding policy cover and our approach to this event, please call us on 0330 660 0597

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