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Sri Lanka – Terrorism Incident - Guidance

On 21st of April, Sri Lanka experienced multiple terrorist suicide bombings across churches and hotels located in Colombo, Negombo and Batticaloa. This has sadly resulted in an extensive loss of life and injuries.

The Foreign and Commonwealth Office (FCO) now advise against all but essential travel to the Sri Lanka in light of the ongoing security operation and the heightened risk of further terrorist attacks.

The Foreign and Commonwealth Office advised that “Security has been stepped up across the island. A State of Emergency and night-time curfew remain in place. The Sri Lankan authorities have made a number of arrests in relation to the attacks, and security operations are ongoing, including controlled explosions of suspicious packages and vehicles, and temporary evacuations of buildings. However, the extent of any continued threat following the 21 April attacks remains unclear. On 24 April 2019, the Sri Lanka police issued a warning that mosques may be targeted by attacks, specifying ‘Aulia’ Mosques connected with the ‘burial sites of Muslim Saints’.”

If you’re in the area, you should remain vigilant and keep in touch with the local security services. Stay away from large crowded public places including any demonstrations or religious gatherings. If possible look to avoid travelling during the period of the curfew.

If you’re in an affected area and need consular assistance please call the British High Commission in Colombo on +94 11 539 0639. If you’re in the UK and concerned about someone in Sri Lanka, call the FCO on 020 7008 1500.

Recognising the FCO commentary, Millstream Underwriting's advice to policyholders is:

  • Speak to your carrier for updated travel information before travelling to the airport or point of international departure. If you are in the area please follow the advice of the local authority.
  • If you have been forced to curtail your trip as a result of this event, speak with your tour operator or travel provider in the first instance regarding any payment you may be entitled to. If you wish to submit a claim for the curtailment of your trip, please check your documents carefully as you will need to ensure that you are covered as a result of change in FCO advice. Unfortunately we will not be able to accept any claims if you have booked your trip or made travel arrangements on or after 25th April 2019 and/or where a policy has been purchased after this date.
  • If you have not yet travelled and cannot as a result of this incident, please contact your tour operator or travel provider for a full refund. If your travel company cannot refund your money, ask them to rearrange your holiday destination or date. If you wish to submit a claim for the cancellation of your trip, please check your documents carefully as you will need to ensure that you are covered as a result of change in FCO advice. Unfortunately we will not be able to accept any claims if you have booked your trip or made travel arrangements on or after 25th April 2019 and/or where a policy has been purchased after this date.
  • If you have bought a single trip policy and cannot now travel due to suspension/cancellation of transport services and are not submitting a claim, Millstream Underwriting will refund your policy premium in full. Please apply in the first instance for this refund to the company that issued your policy. We will not entertain any claims submitted if you have booked your trip or made travel arrangements on or after 25th April 2019 and/or where a policy has been purchased after this date.
  • If you have bought a single trip policy and would like to travel to another destination or on another date, please contact Millstream Underwriting so that we can make the appropriate changes for you.
  • Where your policy provides access, log into 360 Assistance for current information and to receive regular updates.  You’ll find full details in your policy booklet.

If you have any questions surrounding policy cover and our approach to this event, please call us on 0330 660 0597

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