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Earthquakes - Indonesia - Guidance

On 5th August, the island of Lombok experienced an earthquake of magnitude 6.9, which has sadly resulted in casualties on Lombok and Gili Islands, along with some damage to buildings in Bali.

The Foreign and Commonwealth Office (FCO) advise against all but essential travel to the Gili Islands (Gili Trawangan, Gili Meno and Gili Air), off the north-west coast of Lombok. There is a risk of aftershocks, which could cause further damage to buildings and pose risks to safety. In the event of serious injury, access to immediate medical assistance on the islands is extremely limited. The Indonesian authorities are working to assist people to leave the Gili Islands via boat to Lombok should they wish to do so.

The Foreign and Commonwealth Office has also advised that ‘We are in contact with the Indonesian authorities who are mobilising a response in the Gili Islands and Lombok, including to help people leave the Gili Islands should they wish to do so. Lombok and Bali airports are open and operational. The National Disaster Mitigation Agency (BNPB) 24-hour hotline can be contacted on +62 85792240799.

If you’re in the area, you should be mindful of the risk of aftershocks in the coming days. Exercise caution, monitor local media, liaise with your travel company, hotel or guesthouse and follow the advice of the local authorities. Where possible keep your family and friends up to date with your situation.

If you’re in an affected area and need consular assistance (for example, if your passport has been lost or if you’re injured), call the British Consulate in Bali on (+62) (21) 2356 5200. If you’re in the UK and concerned about someone in Lombok or Gili Islands, call the FCO on 020 7008 1500.’

Recognising the FCO commentary, Millstream Underwriting's advice to policyholders is:

Speak to your carrier for updated travel information before travelling to the airport or point of international departure. If you are in the area please follow the advice of the local authority.

If you have been forced to curtail your trip as a result of this event, speak with your tour operator or travel provider in the first instance regarding any payment you may be entitled to. If you have any pre-booked travel, accommodation or unused excursions that cannot be refunded by the tour operator or travel provider, please refer to the policy wording and submit a claim as outlined. We will not entertain any claims submitted for travel arrangements made on or after 5th August 2018 and/or where a policy has been purchased after this date.

If you have not yet travelled and cannot as a result of this incident, please contact your tour operator or travel provider for a full refund. If your travel company cannot refund your money, ask them to rearrange your holiday destination or date. We will not entertain any claims submitted for travel arrangements made on or after 5th August 2018 and/or where a policy has been purchased after this date.

If you choose to cancel your trip of your own accord, your policy will not cover you for any cancellation costs that you may incur.

If you have bought a single trip policy and cannot now travel due to suspension/cancellation of transport services and are not submitting a claim, Millstream Underwriting will refund your policy premium in full. Please apply in the first instance for this refund to the company that issued your policy.

If you have bought a single trip policy and would like to travel to another destination or on another date, please contact Millstream Underwriting so that we can make the appropriate changes for you.

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